Refund policy

Returns & Refunds Policy

EESi Service

At EESi Service, we stand behind the quality of the products we supply. Our return policy is designed to be clear, fair, and aligned with industry standards for food-production equipment and parts. If you ever have questions, our team is here to help.

Eligibility for Returns

To qualify for a return, items must be:

  • Unused
  • Uninstalled
  • In original packaging
  • Accompanied by proof of purchase

To begin a return, contact us at hello@eesiservice.ca. Returns sent without prior approval cannot be accepted.

Return Timeline

We accept eligible returns within 30 days of the original purchase date. After 30 days, we're unable to offer refunds or exchanges unless the item is defective or covered under warranty.

For warranty-related issues, please contact us directly — we'll help determine the appropriate next steps.

Non-Returnable Items

Some items cannot be returned due to safety, sanitation, or customization requirements:

  • Perishable Goods — Food items, flowers, plants, or any product with a limited shelf life.
  • Custom or Personalized Products — Special orders, custom-cut parts, or items modified specifically for your application.
  • Personal Care Items — Beauty, hygiene, or personal-use products.
  • Hazardous or Restricted Materials — Hazardous chemicals, flammable liquids, gases, or pressurized containers.
  • Food-Production & Food-Contact Items — To maintain strict food-safety standards, any item used in food production or food processing cannot be returned once opened, installed, or used. This includes:
    • Blades, knives, cutting tools
    • Belts, gaskets, seals, O-rings
    • Electrical components, switches, sensors
    • Grinder plates, slicer parts, accessories
    • Any part that may contact food or food-contact surfaces

These restrictions ensure compliance with sanitation regulations and protect your production environment.

If you're unsure whether your item qualifies, reach out — we're happy to help before you purchase.

Damages & Issues

Inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at hello@eesiservice.ca so we can evaluate the issue and make it right.

Exchanges

Need a different item? The fastest solution is to request a return (if eligible) and place a new order once the return is approved.

Refunds

Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider